TERMS & CONDITIONS
Please find below our terms & conditions. You should read them carefully & print out a copy for your future reference. Please note that our commitment to customer satisfaction & our reputation is of utmost importance to us & we will always endeavour to help.
YOUR QUOTATION & ACCEPTANCE
You will receive a quotation detailing your cake design & all relevant information via email or messenger. Please confirm by returning this to us with your non-refundable deposit. All orders are subject to acceptance by us & we will confirm acceptance of date via email/message & send you a receipt for any monies paid.
DEPOSIT & PAYMENT
The price of your cake will be detailed in your quotation & any delivery charges (set up of your cake is included) will also be shown. Full payment is due at least 1 week before the delivery or collection date as shown in your quotation. Prices are liable to change at any time, but any changes will not affect orders which we have already been accepted. Dates will be held once your deposit is received. Quotations should be accepted within one month or will lapse.
ALTERATIONS & CHANGES
Please contact us to discuss any alterations & price implications that a change may create. Any changes must be specified by you in writing. Please either email firstname.lastname@example.org or message us via Facebook or text. Please note that any alterations may increase the price of your cake. This will be explained to you once we have received notification that changes are required.
DELIVERY OR COLLECTION
We can happily quote for & deliver your cake to most parts of Halifax/Calderdale for free. We prefer to deliver & set-up your cake by Midday on the agreed delivery date, however we can be flexible with this if agreed in advance. Please let us know if you wish to collect your cake. All cakes can be collected from Holywell Green & will be carefully packaged in a cake/cupcake box. Please do let us know when you will be arriving so that we can have it ready for your arrival. Please note that we cannot be held liable for any damage made to the cake after this time; including transportation, storage or inadequate placing after delivery. Full payment must have been received by us in cash or cleared funds to ensure that your cake is available for collection or delivery.
STORING YOUR CAKE
After delivery or collection, you must ensure that your cake is kept out of sunlight & at room temperature. Cakes with sugar paste should not be put in a refrigerator. Care should be taken to put cakes in marquees as close to guest arrival time as possible as marquees become very warm on hot days. Stacked cakes will be supported by plastic dowels which should be removed prior to serving. Any elements of your cake which are not edible will be clearly highlighted on your confirmation form. We ask you to take responsibility for ensuring these are removed prior to serving as we cannot take any responsibility for the non edible items. Full details for storage, non edible items and allergens will be given with the confirmation form.
We can accommodate dietary requirements & will happily discuss these with you. However our cakes are produced in a kitchen where nuts, flour (gluten) & dairy products are used. We cannot guarantee that traces of these ingredients will not be in a cake.
You may cancel your order by writing to us via email/messenger or text any time up to 1 month before the delivery or collection date as detailed in your quotation. Any monies already paid will be refunded less your 30% non-refundable deposit within 1 month. If you cancel your order less than 1 month before the agreed delivery or collection date the full quoted price will become immediately due for payment.
Our liability to you is limited to the price of the cake & we cannot be held responsible for any indirect losses which may happen as a consequence of any breach by us of these terms however arising. However, this does not include or limit in any way our liability for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
EVENTS OUTSIDE OUR CONTROL
We cannot be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by any act, event, non-happening, omission or accident beyond our reasonable control.
REVISIONS TO THESE TERMS & CONDITIONS
We have the right to revise & amend these terms & conditions. However, you will be subject to the terms & conditions in force at the time that you place your order with us.
LAW & JURISDICTION
These terms & conditions will be governed by English law.